Terms of service

“Company”, “we”, “us” or “our” means Capital Prints. “Customer” or “you” means the person, business or entity placing an order with the Company. “Goods” means any products, garments or items supplied or decorated by the Company. “Order” means a confirmed request for the supply or decoration of Goods following acceptance of a quote. “Artwork” means any design, logo, image, text or other content supplied by the Customer or developed by the Company for use on Goods.

Quotes are valid for 14 days from the date of issue. After this period, prices may be re-quoted to reflect current supplier and material costs.

Approving a quote in writing (including by email) confirms an order and constitutes acceptance of these Terms.

Changes after order approval may incur additional costs, including artwork fees, restocking charges, freight or supplier-related charges.

If an order is cancelled after approval, a cancellation fee will apply, calculated based on the stage of production reached at the time of cancellation. Once production has commenced, the order may not be cancellable and full payment may be required. A detailed breakdown of charges will be provided upon request.

All orders must be paid in full before production or collection, unless the Customer has pre-approved account terms with the Company. Payments can be made via EFT or a secure payment link.

Prices may change due to order modifications or supplier cost changes. Customers will be informed before any adjustments are applied. Unless stated otherwise, all prices exclude GST.

Account Customers must pay invoices within the agreed payment terms. Overdue amounts may incur interest and reasonable recovery costs at the Company's discretion.

Customers must ensure they have the legal rights to use any Artwork supplied. The Company is not liable for any copyright, trademark or other intellectual property infringement arising from Customer-supplied Artwork, and the Customer indemnifies the Company against all claims arising in connection with it.

Customers are responsible for supplying Artwork in print-ready format (vector files preferred, minimum 300 DPI for raster images, in the correct colour mode). Artwork preparation, redrawing or vectorising services may be quoted separately.

Digital proofs are provided for approval prior to production. Approval of a proof confirms that all design elements, including spelling, layout, colours, sizing and placement, are correct. Once Artwork is approved it cannot be changed.

The Company may retain Customer Artwork and order specifications on file to facilitate re-orders.

Colour variations. Colours on digital proofs may appear different from printed or embroidered products due to screen variations, fabric types and production processes. Printing techniques (including Direct-to-Film, Heat Transfer, Screen Printing and Sublimation) may cause slight colour shifts. A minor colour variance of up to 10% is industry standard and is not considered a defect.

Sizing. A 5% tolerance in garment sizing is standard.

Print placement. A variance of up to 2cm in print or embroidery placement is standard and is not considered a defect.

Spoilage. A spoilage rate of up to 3% is standard in custom decoration. For orders requiring exact quantities, order additional units.

Re-order variations. Minor variations between print runs are normal and are not considered defects.

Blank samples. Charged at standard unit cost plus freight. If returned within 14 days in first-quality condition, the cost of the item will be credited toward a confirmed order. Freight is non-refundable. A maximum of 5 items per Customer per request applies.

Pre-production samples. Charged at a sample rate and quoted on request. Non-refundable and non-returnable. Lead times will be extended, and bulk production will not commence until the sample is approved in writing.

Quality reference samples. Supplied free of charge where stock allows and remain the property of the Company.

Custom-decorated Goods cannot be returned, except for faulty items or as required under Australian Consumer Law. Faulty Goods must be reported within 7 days of receipt and returned within 14 days for assessment.

Customer-supplied stock. The Company is not responsible for damage to Customer-supplied stock during decoration. If damaged, only the decoration cost will be refunded. The Company reserves the right to reject unsuitable stock.

Partial fulfilment. Where stock is unavailable in full, the Company may, with the Customer's agreement, supply a partial order and back-order the balance, or substitute an equivalent product of comparable quality.

Turnaround times depend on the product type and decoration method. As a general guide: in-house printed or embroidered apparel 7–10 business days; custom sublimated or internationally sourced products 2–6 weeks; promotional products 1–4 weeks; print standard 7–10 business days, priority 5–7, express from 3.

Exact turnaround times will be provided at the quote stage. All production times run from artwork approval.

Orders can be collected from our warehouse (prepaid orders only) or delivered to a nominated address. The Company is not responsible for courier delays or damage after dispatch.

Risk in the Goods passes to the Customer upon dispatch or collection. Title remains with the Company until full payment has been received in cleared funds.

Wash in cold water (maximum 40°C) and turn garments inside out. Do not bleach, soak, tumble dry, or iron directly over prints. Improper care may affect durability, and the Company is not responsible for damage caused by failure to follow these care instructions.

By using the Company's services, Customers agree to provide accurate information, ensure their Artwork meets legal and ethical standards, and not engage in fraudulent or abusive behaviour. The Company may decline or cancel any order involving Artwork or content that is unlawful, defamatory, obscene, discriminatory, threatening or that infringes intellectual property rights.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that the Customer is entitled to under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be lawfully excluded.

To the extent permitted by law, the Company's liability for any breach of a non-excludable consumer guarantee is limited, at the Company's option, to replacement, supply of equivalent Goods, repair, or the cost of replacement or repair.

Subject to Section 12, the Company is not responsible for artwork errors not corrected before proof approval; slight sizing, colour, placement or spoilage variations within the tolerances in Section 5; courier delays or freight damage after dispatch; or loss arising from improper garment care.

To the maximum extent permitted by law, the Company's total liability in connection with any order is limited to the price paid for that order. The Company is not liable for indirect, consequential or economic loss.

Personal information collected as part of the order process is handled in accordance with our Privacy Policy.

Entire agreement. These Terms, together with the relevant quote and order confirmation, constitute the entire agreement between the Customer and the Company.

Severability. If any provision is found invalid or unenforceable, it will be severed and the remaining provisions continue in full force.

Governing law. These Terms are governed by the laws of the Australian Capital Territory.

Email: info@capitalprints.com.au · Phone: (02) 6280 9354 · Website: capitalprints.com.au