Terms of service

We know terms and conditions aren't the most exciting thing to read, but they're important. They help ensure everything runs smoothly for both of us, covering orders, payments, artwork, turnaround times, and more. By placing an order with Capital Prints, you agree to these Terms, so we recommend giving them a read.

These Terms may be updated from time to time, and it is the Customer's responsibility to review the latest version. If you have any questions, please reach out — we're here to help.

1. Definitions

In these Terms:

• "Company", "we", "us", or "our" means Capital Prints.
• "Customer" or "you" means the person, business, or entity placing an order with the Company.
• "Goods" means any products, garments, or items supplied or decorated by the Company.
• "Order" means a confirmed request for the supply or decoration of Goods following acceptance of a quote.
• "Artwork" means any design, logo, image, text, or other content supplied by the Customer or developed by the Company for use on Goods.

2. Quotes and Order Acceptance

Quotes are valid for 14 days from the date of issue. After this period, prices may be re-quoted to reflect current supplier and material costs.

Approving a quote in writing (including by email) confirms an order and constitutes acceptance of these Terms.

Changes after order approval may incur additional costs, including artwork fees, restocking charges, freight, or supplier-related charges.

If an order is cancelled after approval, a cancellation fee will apply. Cancellation fees will be calculated based on the stage of production reached at the time of cancellation and may include artwork setup, restocking, courier costs, and any non-recoverable supplier charges. Once production has commenced, the order may not be cancellable and full payment may be required. A detailed breakdown of charges will be provided upon request.

3. Payment Terms

All orders must be paid in full before production or collection, unless the Customer has pre-approved account terms with the Company.

Payments can be made via EFT or a secure payment link.

Prices may change due to order modifications or supplier cost changes. Customers will be informed before any adjustments are applied.

Unless stated otherwise, all prices exclude GST.

Account Customers must pay invoices within the agreed payment terms. Overdue amounts may incur interest and reasonable recovery costs (including legal and collection fees) at the Company's discretion. The Company reserves the right to suspend account terms or refuse future orders for Customers with overdue accounts.

4. Artwork, Proof Approval and Intellectual Property

Customers must ensure they have the legal rights to use any Artwork supplied to the Company. The Company is not liable for any copyright, trademark, or other intellectual property infringement arising from Customer-supplied Artwork.

The Customer indemnifies and will keep indemnified the Company against all claims, losses, damages, costs (including legal costs on a full indemnity basis), and expenses arising out of or in connection with any claim that Artwork or content supplied by the Customer infringes the intellectual property rights, moral rights, or other rights of any third party.

Customers are responsible for supplying Artwork in print-ready format (vector files preferred, minimum 300 DPI for raster images, in the correct colour mode). The Company is not responsible for print quality issues arising from Artwork that does not meet these specifications. Artwork preparation, redrawing, or vectorising services may be quoted separately.

The Company does not make changes to Customer Artwork unless requested. If adjustments are required, additional charges may apply.

Digital proofs are provided for approval prior to production. Approval of a proof constitutes confirmation that all design elements, including spelling, layout, colours, sizing, and placement, are correct. Once Artwork is approved, it cannot be changed. The Company is not responsible for errors that were present in an approved proof.

The Company may retain Customer Artwork and order specifications on file to facilitate re-orders. Re-orders will be produced using the same files, processes, and specifications as the original order.

5. Colour, Sizing, and Production Tolerances

Colour variations. Colours on digital proofs may appear different from printed or embroidered products due to screen variations, fabric types, and production processes. Printing techniques (including Direct-to-Film, Heat Transfer, Direct-to-Garment, Screen Printing, and Sublimation) may cause slight colour shifts, especially between different fabric types. If exact colour matching is required, Customers should request a physical sample (fees apply). A minor colour variance of up to 10% is industry standard and is not considered a defect.

Sizing. A 5% tolerance in garment sizing is standard. Minor sizing variations between batches are normal.

Print placement. A variance of up to 2cm in print or embroidery placement is standard due to manual loading and the nature of decoration processes, and is not considered a defect.

Spoilage. A spoilage rate of up to 3% is standard in custom decoration and is not considered a defect. For orders requiring exact quantities, Customers are encouraged to order additional units to account for potential spoilage.

Re-order variations. Minor variations between print runs (including ink batch, fabric batch, and decoration placement) are normal and are not considered defects.

6. Samples

Capital Prints offers the following sample options to help Customers make informed decisions before committing to a full order.

Blank Samples (Loan or Purchase). Blank (undecorated) stock can be supplied for review of fit, colour, and fabric quality. Blank samples are charged at standard unit cost plus freight. If returned within 14 days in first-quality condition (unworn, unwashed, tags and packaging intact), the cost of the item will be credited toward a confirmed order. Freight is non-refundable. A maximum of 5 items per Customer per request applies.

Pre-Production Samples (Decorated). A decorated sample of the Customer's approved Artwork can be produced prior to bulk production. Pre-production samples are charged at a sample rate reflecting single-run setup and decoration costs and will be quoted on request. Pre-production samples are non-refundable and non-returnable. Lead times will be extended to accommodate sample production and approval, and bulk production will not commence until the sample is approved in writing. Approval of a pre-production sample constitutes final sign-off, and any changes required after approval will be treated as a new order.

Quality Reference Samples. Customers may request examples of previously decorated work to assess print or embroidery quality. These are supplied free of charge where stock allows and remain the property of the Company.

All freight costs associated with samples are the responsibility of the Customer unless otherwise agreed. Customer-supplied stock used for sampling is subject to the same risk and liability terms as bulk production (see Section 7). Sample turnaround times are quoted separately from bulk production.

7. Goods, Returns, and Customer-Supplied Stock

Customers are responsible for checking product specifications, sizing, and colours before ordering.

Custom-decorated Goods cannot be returned, except for faulty items or as required under Australian Consumer Law.

Faulty Goods must be reported within 7 days of receipt and returned within 14 days for assessment. If deemed faulty, the Company will replace the item with the same design and specifications, or otherwise resolve the matter in accordance with Section 12.

Customer-Supplied Stock. The Company is not responsible for damage to Customer-supplied stock during decoration. If damaged, only the decoration cost will be refunded. The Company reserves the right to reject unsuitable stock.

Partial fulfilment. Where stock is unavailable in full at the time of production, the Company may, with the Customer's agreement, supply a partial order and back-order the balance, or substitute with an equivalent product of comparable quality. The Customer will be notified prior to production.

8. Production, Turnaround, and Deadlines

Turnaround times depend on the product type and decoration method. As a general guide:

• In-house printed or embroidered apparel: 7–10 business days.
• Custom sublimated or internationally sourced products: 2–6 weeks.
• Promotional products: 1–4 weeks, depending on decoration method.

Exact turnaround times will be provided at the quote stage.

While we do our best to meet deadlines, delays may occur due to supplier issues, courier or freight delays, or technical malfunctions. For urgent orders, please plan ahead to avoid delays.

9. Delivery, Risk, and Title

Orders can be collected from our warehouse (prepaid orders only) or delivered to a nominated address.

The Company is not responsible for courier delays or damages after dispatch. Customers must track deliveries and resolve courier issues directly.

Risk in the Goods passes to the Customer upon dispatch from our premises or collection by the Customer. Title in the Goods remains with the Company until full payment has been received in cleared funds.

10. Garment Care

To ensure longevity of decorated garments:

• Wash in cold water (maximum 40°C) and turn garments inside out.
• Do not bleach, soak, tumble dry, or iron directly over prints.

Improper care may affect durability, and the Company is not responsible for damage caused by failure to follow these care instructions.

11. Website and Service Usage

By using the Company's services, Customers agree to provide accurate information, ensure their Artwork meets legal and ethical standards, and not engage in fraudulent or abusive behaviour.

The Company reserves the right, at its sole discretion, to:

• Decline or cancel any order involving Artwork or content that is unlawful, defamatory, obscene, discriminatory, threatening, infringes intellectual property rights, or that the Company considers inappropriate.
• Remove or modify content that violates applicable laws.
• Suspend accounts engaging in misuse or fraud.

12. Your Rights Under Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that the Customer is entitled to under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be lawfully excluded.

To the extent permitted by law, the Company's liability for any breach of a non-excludable consumer guarantee is limited, at the Company's option, to the replacement of the Goods, the supply of equivalent Goods, the repair of the Goods, or the cost of replacement or repair.

13. Limitation of Liability

Subject to Section 12, the Company is not responsible for:

• Artwork errors (including typos, alignment issues, or design errors) not corrected before proof approval.
• Slight sizing, colour, placement, or spoilage variations within the tolerances set out in Section 5.
• Courier delays, freight damage after dispatch, or supplier-related disruptions.
• Loss or damage arising from improper garment care (see Section 10).

Customers are responsible for verifying all order details before approval.

To the maximum extent permitted by law, the Company's total liability arising out of or in connection with any order is limited to the price paid by the Customer for that order.

The Company is not liable for any indirect, consequential, or economic loss (including loss of profits, loss of business opportunity, or loss of goodwill) arising out of or in connection with any order.

14. Privacy

Personal information collected as part of the order process is handled in accordance with our Privacy Policy, available at www.capitalprints.com.au.

15. General

Entire agreement. These Terms, together with the relevant quote and order confirmation, constitute the entire agreement between the Customer and the Company in relation to each order and supersede all prior representations, negotiations, or agreements.

Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.

Governing law. These Terms are governed by the laws of the Australian Capital Territory. The parties submit to the exclusive jurisdiction of the courts of the Australian Capital Territory.

16. Contact Information

Email: info@capitalprints.com.au Phone: (02) 6280 9354 Website: www.capitalprints.com.au

Last Updated: May 2026