The easiest way to order is by requesting a quote through our website. TIP: Be sure to include as much detail as possible so we can best help. Once you approve the quote, we’ll start the artwork process and get your order into production.

Alternatively, you can place an order directly through our website from our DYO (Design Your Own) range, which offers a select range of products - ideal for small orders or tight turnaround times. However, for the full range of custom products, requesting a quote ensures the best solution for your needs.

Yep! Generally speaking the bigger the order the bigger the discount. Just reach out to our team directly to request a quote.

We accept payments via Electronic Funds Transfer (EFT) or a by card via secure payment link sent after your quote has been approved. A select few pre-approved customers may have account terms.

Payment is usually required before production or collection to keep things running smoothly and ensure your order is ready on time. Be sure to check your payment terms - prepayment is generally the case, and for larger orders, we may request a deposit upfront to get things started.

For the select few pre-approved customers with account terms, your order can be released without payment.

Once you approve a quote, production gets underway pretty quickly. Changes may result in extra costs (like artwork fees or restocking charges), and if you need to cancel after approval, a cancellation fee will apply.

Yes, for most products, samples may be available upon request. The can be quoted at the time of request.

We do not have a public showroom, but we can arrange sample viewings upon request.

We prefer vector files (EPS, AI, PDF) for the highest print quality. If you provide a different format (JPG, PNG), we may need to convert it, which is generally covered through the setup fees.

If your order includes a new design or product, you will receive a digital artwork proof for approval before production begins. It is your responsibility to review all details carefully, as changes cannot be made once approved.

For straight repeat orders (where the design remains unchanged), a proof will not be provided, and the order will move directly into production to ensure a faster turnaround.

We strive to match colours as accurately as possible, but slight variations (up to 10%) may occur due to different decoration methods, fabric types, consumables. If exact colour matching is critical, we recommend ordering a physical sample (fees apply).

We print exactly as per the approved proof. While we do our best to identify any obvious errors, due to the high volume of orders, we cannot guarantee that all mistakes will be caught. It is your responsibility to carefully review and correct any errors before approving the proof.

Production times vary based on what you’re ordering and how it’s decorated. Below is a general guide:

✅ Express DYO products: 24 hours
✅ In-house printed/embroidered apparel: 7–10 business days
✅ Custom sublimated or internationally sourced products: 2–6 weeks
✅ Promotional products: 1–4 weeks (depending on the decoration method)

If you’re working with a tight deadline, let us know early, and we’ll do our best to make it happen!

Sometimes! Well, most times! Get in touch, and we’ll see what we can do. Priority fees may apply.

Yep! You can either:

✅ Collect your order from our warehouse
✅ Have it shipped straight to a designated address anywhere in Australia (or the world for that matter!). Freight charges apply.
✅ Arrange your own collection/shipping from our warehouse. Simply send us any labels to attach to the boxes and we'll make it available for collection.

Once your order leaves our hands, any delays are outside of our control. You’ll receive tracking details to follow up directly with the courier if needed and our team can certainly do what we can from our end to ensure any issues are sorted promptly.

Because all our products are custom-made, we don’t accept returns or exchanges unless there’s a fault with the product.

On the rare occasion you receive a product that isn’t up to scratch, let us know via email or call within 7 days and our team will work out the best solution! We are committed to delivering exceptional products so whether it is product or branding issue, rest assured, we'll figure it out!

Unfortunately, we can’t accept returns for change of mind or incorrect sizing after an order has been approved and/or branded, so please check the size charts carefully before ordering!