TERMS and CONDITIONS: CAPITAL PRINTS

These terms and conditions ("Terms") govern the relationship between Capital Prints ("the Company") and its Customers ("the Customer") in connection with the provision of services and products (“Goods”) by the Company. 

By approving a quote or placing an order with the Company, the Customer agrees to abide by these Terms. 

These Terms are subject to change at any time, and it is the Customer's responsibility to review and accept the most recent version before engaging in any business with the Company.

ORDER ACCEPTANCE

The Company deems the approval of a quote to be a confirmed order and will commence the procurement of the Goods and the artwork process. Any modifications to the order, after the quote has been approved, may be subject to additional charges and will be quoted accordingly. This may include, but not be limited to additional artwork fees and/or Goods-related restocking or freight costs.Cancellation charges do apply to orders cancelled after a quote has been accepted. The cancellation fee will include the artwork setup fees quoted on the order, restocking fees and return freight costs. As the fee varies depending on the order, a breakdown of the charge will be provided at the time.

PAYMENT

A quote approval or placing an order is an acknowledgement that the Customer is responsible for payment of the invoice in full. Customers are required to meet their payment terms or payment due date listed in their order unless pre-arranged terms have been made with the Company. Payment is available by EFTPOS, Credit Card (over the phone) and Electronic Funds Transfer (EFT). If payment is made via EFT, a remittance or payment confirmation must be forwarded info@capitalprints.com.au or accounts@capitalprints.com.au. 

The Company reserves the right to change the price; 

1. if a variation to the Goods which are to be supplied is requested; or
2. if a variation to the Services originally scheduled (including any specifications) is requested.

In the event there is a price change, the Company will notify the Customer and gain approval before any exchange of payment is made. 

Unless otherwise stated, all quoted prices do not include GST.

ARTWORK

File Provision

All artwork proofs (also referred to as digital mockups, or mockups), logo files, and instructions provided by the Customer are presumed to be accurate. If the Company is required to make revisions to artwork, such revisions are subject to the Customer's approval and may result in additional charges. The Company accepts no responsibility for miscommunication, errors, or incorrect instructions provided by the Customer. The Company will strive to deliver services and products of the highest accuracy and quality and will intervene if the requested work is not feasible. All artwork provided to the Company is on the understanding that the Customer has full legal permission to reproduce the artwork and the Company will not be held responsible if a Customer solicits reproduction without this permission. The Customer is responsible for any copyright infringements for artwork/logo use.

Artwork Proofs

The Company aims to replicate artwork proofs and designs as accurately as possible, however minor differences in colour, size, placement, and design may occur. The Company does not offer compensation for minor variations (within 10%) between artwork proofs and physical replication. Colour variations can vary from screen to screen and this is outside of our control so we cannot guarantee 100% colour accuracy. Digital artwork proofs for garments are created to reflect average garment sizes and designs, but specific decoration specifications can be found in the order. 

Colour Matching

Due to the nature of our decoration techniques, including but not limited to printing and embroidery, the Company cannot guarantee 100% colour accuracy. Minor colour variations may occur between ink or thread batches and can therefore vary between orders. Embroidery logo colours are chosen based on the Company's advice (unless supplied by the Customer) and the available thread colours. The Company will strive to match colours as closely as possible, and will be subject to the Customer's approval. If exact colour matching is required for specific branding guidelines, it is recommended the Customer request a physical sample.

Artwork Approval

The Company will seek artwork approval from the Customer before production, unless it is a repeat order with exact decoration specifications for which approval has already been obtained. Once artwork is approved, it is considered final and will not be altered. While the Company may offer advice, the final responsibility for approving artwork lies with the Customer. Although the Company makes every effort to follow the Customer's instructions, it is the Customer's responsibility to review and approve the artwork. the Company will not be liable for errors not corrected by the Customer before approval.

GOODS

Ordering

When an order is placed, it is accepted the Customer has checked the product specifications, including but not limited to sizing charts, colour and composition. Size charts are provided for each product. Sizing charts and additional product information can be requested from the Company at any time if they are not available. In line with industry guidelines, a 5% tolerance in sizing/measurements is deemed tolerable and should be allowed for. The Company accepts no responsibility for the sizing, unless the product measurements are greater than 5% prior to washing. Colours of Goods displayed online & colour charts may vary from screen to screen. Minor colour variations can occur between batches and can therefore vary between orders. This is considered inevitable and outside of the Company’s control therefore the Company accepts no responsibility for exact colour matching of Goods.

The Company will verify all Goods’ characteristics upon receipt and will address any manufacturer-related Goods issues before proceeding.

Decoration

Due to the nature of our decorative processes, allowances of 10% in artwork placement is deemed acceptable and in line with industry guidelines and should be considered. Embroidery and heat transfer printing involve physical processes where Goods are framed manually or placed onto the machines by hand therefore exact placement cannot be 100% guaranteed.

Physical Samples

The Company is not obligated to provide physical samples, however they may be available upon request and will be charged accordingly. It is recommended the Customer requests a physical sample for importance or significant orders or if specific branding guidelines must be met. By not requesting a physical sample, the Customer accepts the artwork proof as sufficient to proceed.

Returns

Decorated Goods cannot be returned or exchanged unless the item is faulty. Faulty Goods must be advised of within 7 days of receipt and returned within 14 days of receipt. The Company will assess and may need to have the item returned to the manufacturer to determine if an exchange or refund is warranted. If the Goods are deemed faulty, the Company will replace the Goods to the same order specifications. The Company does not provide entirely new designs or products as replacements. The Company reserves the right to reject returns if the Goods have been worn or washed.

Customer-Provided Stock

The Company does not accept responsibility for resupplying or refunding the cost of damaged customer-provided stock due to machine malfunction. Machine malfunctions are inevitable and are considered outside of our control. In the event of damage to your stock, you will be refunded the cost of the decoration only. By proceeding with a Customer-provided stock order, the Customer accepts this risk. The Company will use professional judgment to determine the suitability of customer-supplied stock and will inform the Customer if it is not suitable. The Customer must supply accurate quantities and stock information to the Company. Failure to provide sufficient information or non-compliance with the Company' provided stock guidelines may result in additional charges. The Company does not decorate worn or washed stock and does not accept responsibility for the quality or longevity of decoration applied to Customer-provided stock, as it cannot guarantee the history of garment care, quality, and stock characteristics.

Turnaround Times

Turnaround times can vary depending on the order requirements and workload at the time. Generally, our turnaround time is within two weeks from artwork approval however a more accurate turnaround time can be provided at the quote stage. Upon request, orders can be expedited, subject to production capacity and may incur a priority fee. While the Company will make every effort to meet deadlines, the Company does not take responsibility for problems outside its control, such as machine malfunctions, electrical faults, emergencies, courier delays, or stock issues/delays from suppliers that may affect these deadlines. The Customer assumes the risk for these unlikely events by agreeing to proceed with an expedited order.

DELIVERY OF GOODS

Upon completion, the Customer’s Goods will be made available to a) collect from our warehouse b) dispatched to an address (s) provided by the Customer. Delivery of Goods is taken to occur at the time that the Company (or the Company’s nominated courier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address or when the Goods have been collected from the Company’s premises by the Customer (or a Customer-arranged representative). The Company assumes no responsibility for delivery delays or damages incurred as a result of the delivery being late. The Customer is responsible for any additional charges incurred if the courier is unable to deliver the Goods and to track delivery, raising issues directly with the courier. At the Company’s sole discretion, the cost of the delivery is in addition to the price and the Customer is responsible for covering delivery fees unless otherwise specified or agreed upon.

GARMENT CARE

Washing instructions are advised on the tags of all garments and should be strictly adhered to avoid any issues with your garments. 

The Company recommends the following care practices for the longevity of garments and transfers:

• Washing in cold water with garments turned inside out. Transfers can be washed up to 40 degrees celsius (this is also subject to the care instructions of the garments)
• Washing with modest washing powders and detergents to maintain brightness and longevity of the transfers
• Do not bleach, soak or tumble dry
• Do not iron directly onto the prints. Place a piece of fabric over the transfer or iron the garment whilst it is turned inside out

RIGHT OF REFUSAL

The Company reserves the right to refuse orders, if the requests do not align with our company values and/or ethical stance on certain issues.

Last updated: Sept, 2023